jays9 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is issued by jays9 ("jays9", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at https://jays9.onl ("Platform"). This Policy describes how jays9 collects, uses, stores, shares, and protects the personal data of all individuals ("User", "you", "your") who access or register on the Platform.

By registering an account on jays9 or continuing to use the Platform after the effective date of this Policy, you acknowledge that you have read and understood this document and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform and contact our support team to request account closure and data deletion.

This Policy forms an integral part of the jays9 Terms and Conditions. In the event of any conflict between this Policy and the Terms and Conditions on a matter relating to personal data, this Policy shall prevail.

2 Data Controller

For the purposes of applicable data protection legislation, jays9 acts as the data controller in respect of personal data collected through the Platform. As data controller, jays9 determines the purposes and means by which your personal data is processed. Where a licensed third-party Game Provider or payment processor also acts as an independent data controller in relation to data they receive from the Platform, those parties are subject to their own privacy policies and data protection obligations.

All enquiries regarding data protection at jays9 should be directed to the support team at [email protected]. We aim to respond to all privacy-related correspondence within five (5) business days.

3 Personal Data We Collect

jays9 collects personal data across several categories depending on the nature of your interaction with the Platform. The following table provides an overview of the data categories, specific data points collected, and the primary purpose for their collection.

4 How We Collect Your Data

4.1 Data You Provide Directly

The majority of personal data jays9 holds is data you provide directly when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in a promotional offer. You are responsible for ensuring that all data you provide to jays9 is accurate, current, and complete.

4.2 Data Collected Automatically

When you access the jays9 Platform, we automatically collect certain technical and usage data through server logs, session cookies, and analytics tools. This includes your IP address, device identifiers, browser configuration, and a record of pages you visit and features you interact with during each session. This data is collected to ensure platform security and to improve the service for all users.

4.3 Data from Third Parties

In some circumstances, jays9 may receive personal data about you from third parties. This includes identity verification outcomes from KYC service providers, fraud risk scores from payment processors, and account status information from responsible gaming registries where applicable. Data received from third parties is handled with the same standard of care as data collected directly.

5 Purpose and Legal Basis for Processing

jays9 processes your personal data only where we have a lawful basis to do so. The following table sets out the primary purposes for which we process personal data and the corresponding legal basis for each.

6 Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device by the jays9 Platform when you visit or interact with it. They allow the Platform to recognise your device across sessions, maintain your login state, remember your preferences, and collect usage analytics. jays9 uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

6.2 Types of Cookies Used

• Essential Cookies: Required for the Platform to function correctly. These include authentication cookies that keep you logged into your account and security cookies that protect against cross-site request forgery. These cannot be disabled without impairing core platform functionality.
• Performance Cookies: Used to collect anonymised data about how users interact with the Platform, including pages visited, session duration, and error events. This data helps us improve platform performance and identify technical issues.
• Functional Cookies: Used to remember your preferences such as preferred currency display, notification settings, and responsible gaming tool configurations. Disabling these cookies may result in reduced platform personalisation.
• Analytics Cookies: Used to understand aggregate user behaviour patterns on the Platform. Analytics data is not linked to individually identifiable user profiles for marketing purposes.

6.3 Managing Cookies

You may manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling essential cookies will impair your ability to log into and use the jays9 Platform normally. Instructions for managing cookies in common browsers are available through those browsers' respective help documentation.

7 How We Share Your Data

jays9 does not sell personal data to any third party. We share personal data only in the following limited and controlled circumstances:

7.1 Licensed Game Providers

To deliver casino games and sports betting services, jays9 shares limited session-level data with licensed Game Providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. Data shared is restricted to what is technically necessary for game delivery and is governed by each provider's own data processing agreements and applicable gaming regulatory requirements.

7.2 Payment Processors

To process deposits and withdrawals, jays9 shares transaction-specific data with payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. Payment processors are contractually bound to use this data solely for the purpose of executing the specific transaction and meeting their own regulatory obligations.

7.3 Identity Verification Providers

To fulfil KYC obligations, jays9 may share identity document images and personal details with third-party identity verification service providers. These providers are vetted for data security compliance and are prohibited from using your data for any purpose beyond identity verification.

7.4 Legal and Regulatory Disclosure

jays9 may disclose personal data to law enforcement agencies, courts, regulatory bodies, or other public authorities where required to do so by applicable law, a valid legal order, or in connection with the investigation of suspected criminal activity including fraud, money laundering, or underage gambling.

7.5 Business Transfers

In the event that jays9 undergoes a corporate restructure, merger, acquisition, or asset sale, personal data held by jays9 may be transferred to the acquiring entity as part of that transaction. Users will be notified of any such transfer and the privacy terms applicable to their data following the transaction.

8 International Data Transfers

jays9 operates an international platform and some of the third-party service providers we work with may process personal data in jurisdictions outside Bangladesh. Where personal data is transferred internationally, jays9 ensures that appropriate safeguards are in place, such as contractual data protection clauses or equivalent protections, to maintain a standard of care consistent with this Policy regardless of the jurisdiction in which processing occurs.

By using the jays9 Platform, you acknowledge and consent to the transfer of your personal data to servers and processors located in jurisdictions outside your country of residence where necessary for the provision of platform services, subject to the safeguards described above.

9 Data Retention

jays9 retains personal data for as long as is necessary to fulfil the purpose for which it was collected and to comply with applicable legal, regulatory, and contractual obligations. The following general retention periods apply:

• Active Account Data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• KYC and Identity Verification Documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later, in accordance with AML compliance obligations.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction for financial compliance and dispute resolution purposes.
• Support and Communications Records: Retained for three (3) years from the date of the final communication, unless the communication relates to an open dispute in which case records are retained until the dispute is fully resolved.
• Marketing Preference Data: Retained until you withdraw consent or close your account, whichever occurs first.
• Technical and Usage Logs: Retained for twelve (12) months from the date of creation, after which they are anonymised or deleted.

Once a retention period expires, data is securely deleted from jays9's systems using methods that prevent reconstruction or recovery. Where complete deletion is not technically feasible (for example in the case of encrypted backup archives), the data will be isolated and excluded from active processing until it can be securely deleted.

10 Your Data Protection Rights

As a user of the jays9 Platform, you have the following rights in respect of your personal data. To exercise any of these rights, contact the jays9 support team at [email protected] with a clear description of your request and sufficient identification to allow us to verify your identity before processing the request.

• Right of Access: You have the right to request a copy of the personal data jays9 holds about you, along with information about how that data is being used.
• Right to Rectification: You have the right to request that jays9 correct any inaccurate or incomplete personal data held about you. Some data corrections may require re-verification of your identity.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where you object to processing. This right is subject to overriding legal retention obligations.
• Right to Restrict Processing: You have the right to request that jays9 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful but you prefer restriction to deletion.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format where processing is based on your consent or on a contract.
• Right to Object: You have the right to object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, though jays9 may be able to demonstrate compelling legitimate grounds that override your objection.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

11 Security Measures

jays9 implements a layered set of technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, or destruction. Key measures in place include:

• SSL/TLS Encryption: All data transmitted between your device and jays9 servers is encrypted using current-generation TLS protocols, ensuring that data in transit cannot be intercepted or read by third parties.
• Password Hashing: Account passwords are stored using one-way cryptographic hashing algorithms. jays9 never stores passwords in plain text and cannot retrieve or read your password — only reset it.
• Two-Factor Authentication (2FA): jays9 offers SMS-based 2FA for all accounts. We strongly encourage all users to enable 2FA to add a second layer of protection against unauthorised login attempts.
• Access Controls: Access to personal data within jays9's internal systems is restricted on a need-to-know basis. Staff with access to personal data are bound by confidentiality obligations and receive regular data protection training.
• Intrusion Detection: jays9 employs automated monitoring systems to detect and respond to anomalous access patterns, potential intrusion attempts, and unusual account activity in real time.
• Regular Security Reviews: The jays9 platform and its data handling practices are subject to periodic internal security reviews to identify and remediate vulnerabilities promptly.

While jays9 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, jays9 will notify affected users without undue delay and take all available steps to mitigate the impact of the breach.

12 Children's Privacy

The jays9 Platform is strictly intended for individuals aged 21 years or older. jays9 does not knowingly collect personal data from persons under the age of 21. If jays9 becomes aware that personal data has been collected from an individual who is under 21 years of age, we will take immediate steps to delete that data and close the associated account in accordance with our age verification and responsible gaming obligations.

If you have reason to believe that a minor has registered an account on jays9 using false age information, please contact us immediately at [email protected] so that we can investigate and act accordingly. We treat the protection of minors from access to gambling services as a paramount responsibility.

13 Third-Party Links and Embedded Content

The jays9 Platform may contain references to third-party services, game providers, and payment partners. Where the Platform redirects you to a third-party interface (for example, a bKash or Nagad payment portal), that interaction is governed by the third party's own privacy policy and data handling practices, which are outside jays9's control. jays9 is not responsible for the privacy practices of any third-party service to which you navigate from the Platform.

We encourage you to review the privacy policies of any third-party service you use in connection with your jays9 account, particularly payment processors and identity verification providers, to understand how those services handle your personal data.

14 Changes to This Privacy Policy

jays9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When a material change is made to this Policy, we will notify registered users by sending a notice to the email address associated with their account no later than fourteen (14) days before the changes take effect.

For non-material changes — such as corrections of typographical errors, clarifications that do not alter the substance of the Policy, or updates to contact information — jays9 may update the Policy without advance notice beyond updating the "Last updated" date at the top of this document. The current version of this Policy as published at https://jays9.onl/privacy-policy is always the operative version.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jays9 processes your personal data, please contact us using the details below. We treat all privacy enquiries with the highest priority and aim to provide a substantive response within five (5) business days.

This Privacy Policy was last reviewed and updated on 1 January 2026. The version published at https://jays9.onl/privacy-policy at any given time is the operative version.